1.1 Your initial deposit is non-refundable should you choose to cancel your reservation however, if you give Wicked Campers at least 14 days notice your deposit may be transferred to a future booking made within 6 months of this [cancellation] date. Note that this is at Wicked Campers discretion and is subject to individual circumstances, availability and the seasonal demand.
1.2 Should you shorten your hire duration on or after the day of pick up, or are late collecting the vehicle, Wicked Campers are unable to refund any unused days. Wicked Campers reserves the right to cancel or move bookings with 14 days notice. If Wicked Campers is forced to cancel your booking within 14 days of the start of your hire due to any reason we will refund your deposit and any other monies taken. Wicked Campers will not refund or be liable for any other costs to the hirer.
You should ensure that you have the highest level of travel insurance to cover all eventualities.
2.1 Subject to the terms of this Agreement, Wicked Campers agrees to hire the Vehicle to You and You agree to hire the Vehicle from Wicked Campers for the Hire Period. You may only use the Vehicle for the duration of the Hire Period. If Wicked Campers grants its consent to an extension of the Hire Period, the Return Date shall be extended (‘The Extended Return Date’) and the extension fee must be paid for immediately via credit or debit card if your hire has already started. If the vehicle is not available for the extended period, it must be returned at the original time and date specified on the Rental Agreement otherwise this will result in a lapse of insurance cover. Wicked Campers reserves the right to charge the additional time at the full daily hire rate. During the Hire Period, You shall keep the vehicle and its accessories in your (or any approved driver’s) possession and shall not allow a third party to take possession of the vehicle or its accessories and when not in use You shall keep the vehicle and its accessories adequately protected and secured.
3.1 When you collect the Vehicle you are required to bring your drivers license, credit/debit card and a Wicked sense of adventure! Your drivers licence must be a full National driving licence from your country of residence held for at least one year. Licences issued overseas must be clearly identifiable as a driving licence, otherwise an International driving licence will be required. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements.
3.2 Collection of the Vehicle should be within 30 minutes of your arranged pick-up time as shown on the Booking confirmation unless we are advised otherwise, in advance, by You. You acknowledge and agree that the Vehicle is delivered to you in good operating and roadworthy condition, without any damage or defects (mechanical or otherwise) other than those noted on the Condition Diagram on the Rental Agreement (which you also acknowledge accurately reflects the condition and cleanliness of the vehicle at the time you take possession of it).
3.3 You must return the Vehicle to the Return Location on the Return Date in the same condition as it is in at the Commencement Date, fair wear and tear excepted (other than windscreen or tyre damage). You must also return the Vehicle in a clean and presentable state for the next hire including all cutlery, utensils and van equipment. Failure to do so will result in a $100 charge. If Wicked Campers have agreed that you may return the vehicle outside of business hours, you will remain responsible for the vehicle and its condition until it is re-inspected by a member of staff. Despite anything herein to the contrary, however, and without the prejudice to its other rights, Wicked Campers may retake Possession of the Vehicle without prior demand and at your expense if you breach this agreement, if you owe any money to Wicked Campers or if the Vehicle is illegally parked, used in violation of any law or is, in Wicked Camper’s opinion, apparently abandoned. If Possession is retaken, any unexpired part of the Hire Period will thereupon be extinguished without any refund to you.
3.4 Additionally, if you fail to return the Vehicle on the Return Date without prior consent of Wicked Campers, Wicked Campers may treat the Vehicle as stolen and may report this to the authorities. If you do not bring back the vehicle on time or drop it at the wrong location you are breaking the conditions of this agreement. Wicked Campers may charge you for each additional day at the applicable daily rate per day until the vehicle is returned. If the vehicle is considered to be abandoned by Wicked Campers then Wicked Campers reserve the right to charge you the daily rate per day until the vehicle is returned, intact, with all keys returned to Wicked Campers. If you return the Vehicle to any other Wicked Campers rental location than the agreed location, repatriation costs will be charged to you.
4.1 All vans come with Third Party Insurance for one driver. Each additional driver must also be covered/named on the Rental agreement. There is no extra charge for additional drivers. You are responsible for any damage that occurs to the vehicle during the period of your hire including tyre and Windscreen/window damage. The only exception to this is if the damage is a Third parties fault and you have provided their full details to us and it is proven, by our insurers that the Third party is to blame. In incidents that involve a Third Party where liability is disputed it may be necessary for Wicked Campers to take and hold the excess amount temporarily until a firm resolution is decided by the insurers. If the Third party involved is proven to be fully liable by Wicked Campers Insurers the excess payment will be returned to you.
4.1.1 Wicked Campers will replace tyres that are due, through wear and tear, to be changed. All other tyre wear/damage is the customers responsibility.
4.2 The Standard Damage Excess is $2200 for drivers aged 21 and over and $3000 for drivers aged 18 to 20 years.The liability can be reduced by taking liability reduction A or B as shown in the table below. Break-ins, attempted break-ins, windscreen and tyre damage are classed as Single Vehicle Incidents. The excess applies in respect of each claim, not rental.
4.3 Damage cover (or Damage Liability Reduction) is available subject to the terms of our Vehicle Rental Agreement. This means that you can limit your damage liability up to the cost of the reduced excess only. We will only do this if you have complied with the terms of our Vehicle Rental Agreement and you have paid the applicable amounts set out in the tables below within the timeframes set out in our Vehicle Rental Agreement.
Bond must be paid with a credit card
4.4 The Damage Liability Reduction option covers most circumstances, where damage has been caused to the Vehicle during the period of hire. However, it is subject to certain exclusions which include:
In these circumstances, your liability to pay for any damage will not be waived and you may be liable for the full cost up to and exceeding the excess.
4.5 You are responsible and liable for any damage, fire, break-in or vandalism to the Vehicle that may occur during the hire period. All break ins are deemed as ‘single vehicle incidents’ and therefore it is your responsibility to pay for all costs up to this limit if the vehicle is broken into. This may also include postage costs to send parts out to you. You are also responsible for compensating Wicked Campers in full for any loss in revenue that it suffers as a result of any damage, fire or theft to or of the vehicle whilst it is being repaired. This clause shall not apply to any loss caused by or the responsibility of the Company. Personal injury and personal effects are NOT covered, however, these are normally covered by your own travel insurance policy. You should ensure you have full personal travel insurance to cover all eventualities.
4.6 If a collision or single vehicle accident occurs, a Police report and case number must be provided along with the Third parties details. You must contact Wicked Campers in the event of any damage and an accident report form should be completed by the end of the hire period. If this procedure is not followed, the insurance cover could become invalidated, leaving clients liable for all damage. You should retain copies of all rental documentation in the event that an insurance company is involved. Where damage is caused to the Vehicle on separate occasions, each incident will be considered as a separate claim for which you are liable for the excess.
4.7 If you have a non-fault accident and the vehicle is no longer driveable, Wicked Campers will either replace your vehicle with a similar one or refund the hire charges for any days you lose the total use of the vehicle. Note that this is at the discretion of wicked Campers depending on the circumstances of the accident.
5.1 You must look after the vehicle and the keys to the vehicle. Loss of keys will result in a charge of $100. Wicked Campers will post you replacement keys but will not be liable for reimbursing any loss of hire days due to this. You must always lock the vehicle when you are not using it.
5.2 If you intend to leave the vehicle unattended for any extended period of time you must make sure it is in a secure parking area. In the event of the Vehicle being stolen or lost during the hire period you are liable for the full standard Single Vehicle Incident/Loss excess of regardless of any optional Damage Excess Reduction. If it is discovered that you are negligent for the theft/loss Wicked Campers will demand the full cost of a replacement vehicle and the Rental Agreement will be terminated immediately. Negligence includes parking the vehicle in any Unsecure area for any length of time. If you are not proven to be negligent you are still responsible for the excess, however, Wicked Campers will provide you with a replacement vehicle, if available, within 2 weeks of the incident once the excess payment has been received. You will be required to travel to the closest Wicked Campers depot that has an available replacement Vehicle at your own cost. Wicked Campers will not cover the loss of any hire days in these circumstances.
5.3 Personal effects should be covered under your own personal Travel Insurance policy. We strongly recommend that all customers obtain the highest level of travel insurance to cover any eventualities.
6.1 You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel. You are responsible for damage and expenses incurred as a result of using incorrect fuel.
6.2 It is your own responsibility to maintain oil and water levels, by checking and maintaining to full. It is advisable to do this at every fuel top-up. Failure to maintain appropriate fluid levels may result in engine damage, and will constitute a breach of your obligations under this Rental Agreement. Any damage incurred to the engine will be charged up to and exceeding the Single vehicle Incident excess amount if you are discovered to be negligent.
6.3 The Vehicle is provided to you with a full set of tyres in good condition. In the event that any of them is damaged for any reason other than normal wear and tear, you undertake to replace it immediately at your own expense with a tyre of the same dimensions, type and wear characteristics. In the Winter months Wicked Campers are not obliged to fit winter tyres to rental vehicles that will be taken to areas where snow falls, we do however supply snow chains during winter months.
6.4 You must stop the Vehicle if any of the instrument panel warning lights, which are intended to indicate the existence of a mechanical problem, light up, or if you become aware of anything else which may indicate the presence of a mechanical problem with the Vehicle.
6.5 You must bring the van back in a clean and presentable state and ready for the next customer to hire, a cleaning fee will be charged if this is not adhered to. An additional cleaning fee will be charged if it is discovered that a pet has travelled in the vehicle without Wicked Campers prior consent and/or if the vehicle is returned in an unclean state after a pet has travelled in the vehicle.
7.1 All Wicked Campers Vehicles come with Roadside assistance throughout the USA and Canada. Fees may apply for callouts for human error, eg. Lockout or lights left on, use outside of contracted area of use, or damage caused by negligence. Fees for excess towing and recovery may also apply at Wicked Camper's discretion.
7.2 In the event of any mechanical difficulties it is important that you report this to Wicked Campers within 24 hours. Repairs can only be made after written or oral confirmation from and instructions given by Wicked Campers as well as prior acceptation by Wicked Campers of the estimation of costs. The fees and expenses of any repair undertaken without the authorisation of Wicked Campers will not be reimbursed to you.
7.3 If your vehicle is unavailable overnight due to being held in a mechanical repair shop, you will be refunded for that nights hire. This only applies if the breakdown is through no fault of your own. For all out of pocket expenses, we recommend you take the highest level of travel insurance. We do not/cannot guarantee our vans and cannot guarantee a replacement vehicle. In the unlikely event that the vehicle cannot be fixed or replaced and the hire is cancelled we will refund the remaining days hire and assist you in reaching the nearest onward travel point. Again, this only applies if the breakdown is through no fault of your own.
8.1 If you find the same vehicle offered by any other independent camper van rental company at a cheaper rate prior to booking, we will do our very best to match it. Our price match guarantee does not apply to promotional offers. From time to time we will offer low priced specials, often at the last minute. These specials are bound by the same Terms and conditions as all other hires. These specials are also for new bookings only. 8.2 Wicked has the right to remove any specials at any time without the need to inform customers in advance.
9.1 When booking, and before taking Possession of the Vehicle valid credit or debit card details are required by Wicked Campers in place of a bond. Notwithstanding anything to the contrary in this Agreement, Wicked Campers is hereby irrevocably authorized to use these details in lieu of any moneys that become payable by You pursuant to this Agreement. We can do this without prior demand. You agree to pay:
Wicked cannot guarantee a specific camper (colour/name) on pick up. Wicked reserves the right to conduct modification to the layout of the vans at any time.
Unless the context otherwise requires, in this Agreement the following words shall have the meanings ascribed to them: ‘Area of use’ means any one or more of the areas identified on the face of the Vehicle Rental Agreement, ‘Commencement Date’ means the date and time noted in the ‘Out’ section on the face hereof, ‘Daily Hire Charge’ means the amount noted as such on the face hereof, ‘Details’ means full name, address related to your driving license, date of birth, phone number, email address, licence number and licence expiry date, ‘Hire Period’ means the period commencing on the Commencement Date and terminating on the Return Date, ‘Hirer’ means a person who has personally (a)Attended at the Rental Location (b) presented a copy of his or her Driver’s licence to the company’s representative, and (c) signed the acknowledgement at the foot of the Agreement; ‘Keys’ means any and all keys relating to the Vehicle and delivered to You by a representative of Wicked Campers; ‘Possession’ means any degree of possession and includes actual custody and lawful, legal and constructive possession; ‘Rental Location’ means the premises from which you take Possession of the Vehicle at the commencement of the Total Hire Period; ‘Return Date’ means the time and date noted in the ‘Due In’ section on the face hereof or the Extended Return Date as the case may be; ‘Return Location’ means the premises nominated as such on the face hereof, and in the absence of any such nomination, means the Rental Location; ‘Third Party’ means any person other than You or Wicked Campers, ‘Total Hire Period’ means the Hire Period and includes each day thereafter until the Vehicle is physically returned to the return location, ‘Unauthorized Person’ means any one or more of the following persons: (a) A person who is not a Hirer, (b) A person who is not licensed for the class of vehicle to which the Vehicle belongs (whether or not such person is a Hirer), (c) A person whose blood alcohol concentration exceeds the lawful percentage, (d) A person whose driver’s licence has been cancelled, endorsed or suspended within the last three years or who is otherwise on a probationary licence (whether or not such person is a Hirer), (e) A person who has held a driver’s licence for less than two years (whether or no such person is a Hirer), or (f) A person who has not inserted his or her full Details on the Rental Agreement (whether or not such person was otherwise intended to be a Hirer), ‘Vehicle’ means the motor vehicle identified on the Rental Agreement and includes all accessories, tyres and equipment affixed (permanently or otherwise) thereto or contained therein and any replacement motor vehicle, ‘You’ means the Hirer hereunder.